Alterations Specialist

Requirements

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person
• Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers
• Provide an exceptional service experience to multiple customers at one time
• Maintain a high standard of dress that complies with the Dress Code Policy
• Greets and escorts all alterations customers to and from alterations appointments
• Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
• Responds promptly to all customer questions by providing product and service information
• Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty
• Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise
• Ensure that alteration pricing is at company standards
• Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards
• Resolve customer service issues in a swift and effective manner that complies with company guidelines
• Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated
• Maintain the alterations room so that it is consistently clean and well-organized
• Performs duties and tasks as assigned by store management

Benefits

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Referral Incentive Program
• Generous Dream Maker Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance