AM Front Desk Clerk

DelMonte Hotel Group

Pittsburgh, PA

Category Customer Service

Job Description

Join the DelMonte Hotel Group team as a Front Desk Clerk and apply your expertise to a rewarding career in the hospitality industry.

Requirements

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges, compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide information pertaining to hours and available services of the hotel.
Provide guests with directions and information regarding the local area.
Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.
Schedule shuttle runs for guests.
Provide safe transportation to all guests using the hotel shuttle vehicle

]]>