Amazon Connect, IVR QA - R01553996

Brillio
Saint Louis, MO
Remote
Job Description
Brillio is seeking a skilled Automation Test Engineer to design, develop, and execute automated tests for contact center solutions, specifically focusing on Amazon Connect, IVR, and Cyara. The role involves test automation, test management, collaboration, and continuous improvement. The company emphasizes a commitment to innovation and a positive work environment.

Requirements

  • Design and maintain automated test scripts for Amazon Connect.
  • Use Cyara to simulate real-world voice interactions and stress-test IVR components.
  • Develop and manage test cases, plans, and suites using QTest.
  • Track defects, analyze test results, and report quality metrics.
  • Work with cross-functional teams to integrate testing into the CI/CD pipeline.
  • Stay updated on testing trends and best practices.
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