Amazon Connect Support Engineer

Miratech
Any Location, IN
Remote
Job Description
Miratech is a global IT services and consulting company that helps visionaries change the world. This role requires a technically skilled professional with 4+ years of experience in CCaaS and cloud-based contact center environments.

Requirements

  • Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms
  • Collaborate closely with developers, architects, and platform owners
  • Troubleshoot and resolve production incidents
  • Partner with vendor teams to drive operational improvements
  • Develop and maintain Amazon CloudWatch dashboards

Benefits

  • Culture of Relentless Performance
  • Competitive Pay and Benefits
  • Work From Anywhere Culture
  • Growth Mindset
  • Global Impact
  • Welcoming Multicultural Environment
  • Social Sustainability Values
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