Role OverviewAmbassadors will provide staffing for the Information Desks, Emergency Department Desks, Pedway Cart, and ICU waiting rooms as needed, as well as rounding new patient rooms in the hospital.
What You Will Do
Improve patient satisfaction by rounding new patient rooms providing patients with information, while also evaluating any concerns from the patient. Educate patient and families on service excellence survey expectations.
Why It Might Be a Fit
The Ambassador serves as a liaison to patients and their families and the medical staff. Provides medical information, updates, counseling and crisis intervention for Trauma Services, the Adult and Children's Emergency Department, and the Intensive Care Units.
Requirements
- High School graduate or equivalent
- Prior hotel/retail, public relations or patient care or other healthcare related experience
- Valid driver's license
- Proficient in Windows-based operating software/systems
- Good oral and written communication skills; presentations skills
- Possess strong customer service skills
- Excellent analytical skills, including analysis, planning, organizing, and troubleshooting
]]>