Role OverviewThis position is dedicated to the State of Michigan account. The analyst responsibilities will include responding to membership and claim related escalations, investigating and resolving membership discrepancies, and assisting with presenting at Benefit Open Enrollment and retiree meetings.
What You Will Do
Investigate and resolve COB inquiries, investigate and resolve Medicare eligibility inquiries, assist with presenting at Benefit Open Enrollment and retiree meetings, and provide root cause analysis to claims and membership problems.
Why It Might Be a Fit
The ideal candidate will have a demonstrated ability to function as an engaged and positive ambassador of BCBSM/BCN with attitudinal qualities to service and retain our State of Michigan customer.
Requirements
- Bachelor's degree in a related field
- Two (2) years of experience in a related field
- Effective verbal, written communication and interpersonal skills
- Ability to work independently or in a team environment and interact with all levels of the organization
- Effective analytical and problem-solving skills
- Organizational skills and ability to prioritize
- Proficient in Microsoft Office suites
- Ability to develop and maintain effective working relationships
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