Analyst - Work Orders

MacAllister Machinery
Indianapolis, IN
Category Engineering
Job Description
The Analyst - Work Orders role at MacAllister Machinery involves handling customer communications, coordinating work orders, managing invoicing, and ensuring quality control. This position is a liaison between customers, management, and technicians, focusing on closing work orders and documentation. It is also a point of contact for customer purchase orders and warranty validation.

Requirements

  • High School Diploma or equivalent
  • 3 years customer service experience
  • 2 years’ experience in an engine or heavy equipment service facility
  • Strong mechanical aptitude
  • Excellent communication skills (verbal, written, listening, non-verbal)
  • Excellent problem-solving skills
  • Analytical skills
  • Strong customer service and prospecting skills
  • Knowledge, Skills, and Abilities: Mechanical aptitude, communication skills, problem-solving, analytical skills, and strong customer service with the ability to exceed customer expectations
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