Job Description
Job Description
PURPOSE AND SCOPE:
Under limited supervision, the Analyst II, Institutional Research provides timely and accurate institutional research, reporting, and analysis for Lone Star College administrators, faculty, and staff in support of strategic and operational goals. Utilizes professional level skills to accomplish assignments. Uses appropriate tools, including PeopleSoft, SQL queries, and other software applications, to manage, access and analyze data from various sources. Develops and maintains systems that support decision-making processes. Acts as an IR Subject Matter Expert for Analytics and Institutional Reporting.
ESSENTIAL JOB FUNCTIONS:
Analyzes client requests, completes programming, and pulls data using SQL programming. Creates and troubleshoots complex, dynamic reports that can be updated automatically by the client
Provides interpretation about report to the client to support their decision-making process
Provides Statistical Analysis Information when it is needed
Develops applications and databases to support system-wide projects, including business intelligence and strategic planning
Communicates project/work-order status with AIR management and clients via ticket system, email, telephone, and/or chat, and serve as campus-based liaison / customer service representative for clients
Serve as project lead and key analyst for the large-scale department projects including, but not limited to, student success points, dashboard development
Develops research studies relating to System-wide issues
Reviews other Analysts' reports and assists as needed, including assisting with complex queries to answer in-depth questions. Assists Manager as needed within scope of responsibility
Develops and conducts training sessions for AIR-supported technologies
Creates training presentations and exercises to teach other analysts (both internal and external) as well as clients how to perform new tasks. Communicates with data analysts at local ISDs
Writes and validates protocol documents for IR, include developing and validating SQL code
Participates in a variety of internal and external meetings, conferences and workshops/seminars, representing Lone Star College and the Office of Analytics & Institutional Research (AIR). May include giving presentations
Responsible for other reasonable, related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent customer service skills
Proficiency with common office software (i.e. Microsoft Office suite) and other relevant software applications
Ability to work in a fast pace environment and meet deadlines
Knowledge of software/hardware management and service delivery management may be required
Ability to work on several tasks simultaneously
Technical knowledge necessary includes statistical applications, data base analysis tools, spreadsheets, and the ability to create summary information from large volumes of data.
Knowledge and understanding of statistical concepts
Ability to analyze and evaluate a request and communicate effectively with the varied levels of employees is essential
Ability to translate concepts into data and vice versa
Highly organized, logical, efficient, and detail oriented
Strong analytical and problem solving skills
College-level writing and communication skills
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
May regularly travel to different LSC locations
May be fully reassigned to other LSC locations if necessary
May need to work weekends and untraditional hours if necessary
REQUIRED QUALIFICATIONS:
· Bachelor's degree and at least 4 years of related work experience, or an equivalent combination of education and experience
PREFERRED QUALIFICATIONS:
· Experience with reporting, data analysis, data visualization
· Experience writing SQL queries
· Experience with higher education data
· Data Institute completion