Analyst II, Product Technical Support

FIS
Philadelphia, PA
Job Description
Join FIS as an Analyst II, Product Technical Support, and utilize your expertise in the business of banking to provide expert product support to customers. Handle customer inquiries, troubleshoot software applications, and document customer information. Collaborate with internal clients, vendors, managers, IT, and Product Development to resolve problems.

Requirements

  • Prior US banking or finance related experience; personal banking or mobile banking experience preferred.
  • Experience with Credit and Debit processing; banking deposits.
  • Experience in Teller Deposits and Lending roles and applications
  • Customer service oriented; advocates on behalf of our clients
  • Excellent communication skills (written and verbal)
  • Strong problem-solving, and research skills. Ability to anticipate next steps.
  • Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.

Benefits

  • Flexible and creative work environment
  • Diverse and collaborative atmosphere
  • Professional and personal development resources
  • Opportunities to volunteer and support charities
  • Competitive salary and benefits
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