Analyst II, Product Technical Support

FIS
Philadelphia, PA
Job Description
The Analyst II, Product Technical Support role at FIS involves handling customer inquiries and resolving support issues related to financial transactions, operational controls, and product support. The team works in a hybrid model with three days in-office and two days virtual, and the ideal candidate will have experience in banking or finance, strong problem-solving skills, and excellent communication skills.

Requirements

  • Prior US banking or finance related experience
  • Experience with Credit and Debit processing; banking deposits
  • Experience in Teller Deposits and Lending roles and applications
  • Customer service oriented
  • Strong problem-solving, and research skills
  • Strong analytical skills
  • Ability to work independently and be a self-starter

Benefits

  • Flexible and creative work environment
  • Diverse and collaborative atmosphere
  • Professional and personal development resources
  • Opportunities to volunteer and support charities
  • Competitive salary and benefits
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