Analyst II, Product Technical Support

FIS
Philadelphia, PA
Job Description
FIS is seeking an Analyst II, Product Technical Support to provide expert in-depth product support to customers, handle customer inquiries, and resolve support issues related to financial transactions, operational controls, and operational compliance. The successful candidate will have a background in banking or finance, excellent communication skills, and strong problem-solving and analytical skills.

Requirements

  • Prior US banking or finance related experience
  • Experience with Credit and Debit processing; banking deposits
  • Experience in Teller Deposits and Lending roles and applications
  • Customer service oriented; advocates on behalf of our clients
  • The ability to work independently and be a self-starter
  • Excellent communication skills (written and verbal)
  • Strong problem-solving, and research skills
  • Strong analytical skills; Resourceful in researching and testing
  • Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them
  • Strong relationship building skills

Benefits

  • Flexible and creative work environment
  • Diverse and collaborative atmosphere
  • Professional and personal development resources
  • Opportunities to volunteer and support charities
  • Competitive salary and benefits
]]>