Analyst, Service Desk Operations

City of New York
New York, NY
Category Operations
Job Description
The Mayor's Office of Contract Services (MOCS) is seeking an Analyst to perform a range of defined tasks assigned by supervisors, including reviewing and analyzing vendor accounts, communicating with stakeholders, and troubleshooting issues. The ideal candidate will have strong writing skills, be able to communicate effectively, and have experience working in a fast-paced environment.

Requirements

  • Review, analyze and verify information associated with vendor accounts and various filings
  • Communicate with stakeholders using various platforms
  • Troubleshoot issues using creative thinking and problem-solving skills
  • Determine when issues should be referred to peers or other units and/or escalated to managers
  • Record user interaction and categorical data in designated customer services platforms
  • Propose updates to user resources for systems
  • Participate in ongoing professional development to strengthen skills and increase knowledge

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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