Analyst, Service Desk Operations

City of New York
New York, NY
Category Operations
Job Description
The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide. Analysts perform a range of defined tasks assigned by supervisors, including reviewing vendor accounts, communicating with stakeholders, and troubleshooting issues.

Requirements

  • Review, analyze and verify information associated with vendor accounts and various filings;
  • Communicate with stakeholders using various platforms;
  • Troubleshoot issues by utilizing materials, research, creative thinking and problem-solving skills;
  • Determine when issues should be referred to peers or other units and/or escalated to managers;
  • Record user interaction and categorical data in designated customer services platforms;
  • Propose updates to user resources for systems;
  • Take part in ongoing professional development to strengthen skills and increase knowledge;
  • Understand issues affecting relevant stakeholder groups;
  • Participate in special projects, as assigned.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
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