Analyst, Service Desk Operations

City of New York
New York, NY
Category Finance
Job Description
The Mayor's Office of Contract Services (MOCS) is seeking an Analyst to join their team. The successful candidate will perform a range of tasks assigned by supervisors, including reviewing and analyzing vendor accounts, communicating with stakeholders, and troubleshooting issues. The role requires strong writing skills, effective communication, and attention to detail. MOCS values a fast-paced, collaborative, and service-oriented environment where flexibility and results-driven attitude are essential.

Requirements

  • Review, analyze, and verify information associated with vendor accounts and various filings
  • Communicate with stakeholders using various platforms
  • Troubleshoot issues using research, creative thinking, and problem-solving skills
  • Determine when issues should be referred to peers or escalated to managers
  • Record user interaction and categorical data in designated customer services platforms

Benefits

  • Paid Time Off
  • Health Insurance
  • Retirement Plan
  • Dental Insurance
  • Vision Insurance
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