Analyst, Service Desk Operations

City of New York
New York, NY
Category Operations
Job Description
The Mayor's Office of Contract Services (MOCS) seeks an Analyst to perform a range of defined tasks assigned by supervisors, including reviewing and analyzing information, communicating with stakeholders, and troubleshooting issues.

Requirements

  • Review, analyze and verify information associated with vendor accounts and various filings;
  • Communicate with stakeholders using various platforms including our internal ticketing system, email, phone and screensharing;
  • Troubleshoot issues by utilizing materials, research, creative thinking and problem-solving skills;
  • Determine when issues should be referred to peers or other units and/or escalated to managers;
  • Record user interaction and categorical data in designated customer services platforms, e.g. JIRA;
  • Propose updates to user resources for systems such as PASSPort and HHS Accelerator;

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Generous Parental Leave
  • Tuition Reimbursement
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