Role OverviewThis role provides analytical and operational support for the inflight retail program to achieve revenue, customer experience, and operational reliability objectives. The position develops performance measurement frameworks and delivers actionable insights to support data-driven decision-making, while identifying opportunities to enhance service execution, operational efficiency, and customer satisfaction.
What You Will Do
Develop and maintain demand forecasting models, establish performance measurement frameworks, define and report key performance indicators, build and manage standardized dashboards, analyze customer purchasing behavior, and develop predictive analytics and demand models.
Why It Might Be a Fit
The ideal candidate will have strong analytical and problem-solving skills, proficiency in Microsoft Excel and data reporting tools, and knowledge of retail operations, customer experience strategy, and operational performance management.
Requirements
- Bachelor's degree or equivalent training/experience
- 3 years of analytical and performance measurement or relevant experience
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel and data reporting tools
- Knowledge of retail operations, customer experience strategy, and operational performance management
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
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