Role OverviewWe are seeking an Android/iOS Specialist to support the modernization, migration, and ongoing operation of an enterprise mobile-device environment for a U.S. Federal Agency. The specialist will serve as a technical subject-matter expert for enterprise Apple iOS/iPadOS and Android devices, with responsibility for device enrollment, configuration, security, application management, troubleshooting, lifecycle management, and operational support.
What You Will Do
The specialist will support planning, testing, execution, troubleshooting, and validation of mobile-device migration from VMware Workspace ONE/AirWatch to Microsoft Intune. They will configure, administer, and troubleshoot mobile-device enrollment and provisioning, and develop, configure, test, and troubleshoot Intune mobile-device enrollment profiles, configuration profiles, compliance policies, device restrictions, and security settings.
Why It Might Be a Fit
This is a hands-on mobile engineering position, not a mobile application development role or general help-desk position. The specialist will collaborate with endpoint engineering, identity, cybersecurity, networking, application, service desk, and customer teams, and provide Tier 3 escalation support for mobile-device incidents and complex user issues.
Requirements
- 5+ years of experience supporting enterprise mobility, endpoint management, systems administration, or related enterprise IT environments.
- Demonstrated hands-on experience managing Apple iOS/iPadOS devices in an enterprise MDM environment.
- Demonstrated hands-on experience managing Android Enterprise devices in an enterprise MDM environment.
- Hands-on experience administering Microsoft Intune for mobile-device management.
- Experience configuring and troubleshooting device enrollment, configuration profiles, compliance policies, device restrictions, managed applications, and mobile security controls.
- Experience with enterprise mobile-device provisioning and enrollment technologies.
- Experience troubleshooting complex mobile-device enrollment, configuration, authentication, application, and compliance issues.
- Experience with Microsoft Entra ID/Azure AD and identity-based access controls.
- Experience supporting mobile-device migrations, large-scale deployments, or enterprise endpoint transitions.
- Experience providing Tier 2/Tier 3 technical support within a production enterprise environment.
- Strong technical documentation and troubleshooting skills.
- Ability to operate effectively within structured security, change-management, and production-support processes.
- U.S. citizenship and ability to satisfy customer background investigation/suitability requirements.
Benefits
- Paid Federal Holidays
- Health, Dental, and Vision insurance options
- Simple IRA with matching
- Robust Paid Vacation Policy
- Continuing Education Assistance
- Short Term Disability
- Long Term Disability
- Company provided life insurance
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