Animal Health Technical Support Assistant

Elanco
West Wheatfield Township, PA
Job Description
Elanco is seeking a Technical Support & Pharmacovigilance Associate to support internal and external stakeholders across animal health products and services. The role involves delivering technical support, managing pharmacovigilance activities, investigating product complaints and adverse events, and ensuring accurate reporting and compliance with regulatory requirements.

Requirements

  • Provide technical support and respond to customer enquiries through email and case management systems.
  • Investigate and manage adverse events (AEs), lack of efficacy (LOE), and product complaints (PCs) in compliance with pharmacovigilance and regulatory requirements.
  • Accurately document and enter case data into reporting systems, including causality assessment and coding.
  • Support social media monitoring, technical review of promotional materials, and maintenance of technical resources, SOPs, FAQs, and templates.
  • Assist with onboarding and training activities by developing and updating technical training materials and resources.
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