Role OverviewAn answering service representative will act as a liaison, provide product/services information, and resolve customer problems with accuracy and efficiency. The role requires prolonged periods of sitting, frequent use of a computer and telephone, and the ability to lift up to 10 pounds.
What You Will Do
Manage large amounts of incoming calls, type 45 wpm, identify and assess customers' needs, build sustainable relationships, and provide accurate information.
Why It Might Be a Fit
The ideal candidate is patient, empathetic, and passionately communicative, with strong phone contact handling skills and active listening. They must be able to adapt/respond to different types of characters and prioritize tasks effectively.
Requirements
- Must be at least 18 years old
- Must have H.S. Diploma/GED
- Must be legally authorized to work in the United States
- Must have reliable transportation
- Must pass a drug test
- Must pass a reference check
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