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AppleCare Quality Engineer
Apple
Sunnyvale, CA
Category
Engineering
Apply for Job
Job Description
The AppleCare Quality Engineer is responsible for managing and improving the quality of assigned products, including field product and service quality. They contribute to field failures analysis, warranty abuse capability tracking, and support initiatives to improve field and service product quality. This role involves cross-functional collaboration and support for new product launch activities.
Requirements
Manage and improve quality across assigned products
Identify and drive field product quality improvement opportunities
Track field quality metrics like annual failure rates
Support initiatives that improve field and service product quality
Play a key role in new product launch early field failure analysis (EFFA) and action planning
Support the development of NPI product service quality plans
Work cross-functionally with quality and engineering teams
Support regular quality reviews
Measure and optimize the accuracy and effectiveness of field service diagnostic tools
Travel up to 10%
Benefits
Comprehensive medical and dental coverage
Retirement benefits
Discounted products and free services
Tuition reimbursement
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