Role OverviewProvide Level 2 support for enterprise business applications, resolving escalated issues and ensuring reliable system performance through the Bank’s FreshService ticketing platform. Collaborate with business line Subject Matter Experts (SMEs) to review vendor release notes, identify relevant enhancements, and coordinate their implementation.
What You Will Do
Support the full application lifecycle, including upgrades, patches, and migrations, while maintaining platform compliance and introducing new features. Troubleshoot and resolve application issues to maintain system stability and performance.
Why It Might Be a Fit
Strong interpersonal & documentation skills, strong analytical and problem-solving skills with attention to detail, and ability to work with end users in applying Bank technology to the work environment.
Requirements
- 4-year college degree or 4 years of IT experience
- Experience in supporting business applications, preferably in a regulated environment
- Experience with Fiserv DNA and SharePoint preferred
- Minimum 3-years’ experience with application support in a Windows Desktop Operating System/ Active Directory environment
- Understanding of PC and Local Area Network technologies required for end-user support in a business environment
- Minimum 1-year experience with Windows Server administration and support
- Ability to work with end users in applying Bank technology to the work environment
- Strong interpersonal & documentation skills
- Strong analytical and problem-solving skills with attention to detail
Benefits
- Healthcare
- Parental planning
- Mental health benefits
- Performance bonus opportunities
- 401(k) plan and match
- Flexible time off
- Others
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