Role OverviewThe ideal candidate brings technical troubleshooting knowledge and top-notch customer service with a mindfulness toward the sensitive and crucial nature of the data with which this team works. This is a great opportunity to enter the IT field with a team of engineers willing to train and mentor leading to future opportunities in IT.
What You Will Do
Communicates with internal and external customers to ensure all applicable data and/or database are collected. Provides remote assistance should it be needed. Completes and ships all equipment list requests by ECS employees daily and with urgency. Transports data to our backup DR site as needed.
Why It Might Be a Fit
Must have a minimum of 1 year of experience in a technical or troubleshooting environment using general Microsoft products such as Excel, Word, Teams and Outlook. Must have at least 6 months of customer service experience.
Requirements
- Minimum of 1 year of experience in a technical or troubleshooting environment
- At least 6 months of customer service experience
- Valid driver’s license in order to travel up to 20% to and from Springfield to the Branson data center
- A+, Security+, Network+ or equivalent certifications
- Knowledge of Virtual Environments
Benefits
- Comprehensive benefits designed to support your physical, mental, and financial health
- Paid time off (vacation, sick leave, etc.)
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation support
- Remote flexibility
- Bonus/commission
- Paid holidays
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