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Application and Technical Support Specialist, Decision Support
Strata Decision Technology
St. Louis, IL
Category
Healthcare
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Job Description
This Application & Technical Support Specialist role at StrataJazz involves providing technical guidance and support to customers for their product. The role requires troubleshooting, prioritization, case management, and training, with a focus on maintaining HIPAA compliance and data security. A day in the life includes resolving complex issues, developing solutions, and collaborating with cross-functional teams.
Requirements
Troubleshoot and resolve moderately complex technical issues independently.
Conduct detailed analysis to identify root causes of technical problems.
Effectively prioritize and manage cases.
Develop and implement solutions to prevent recurring issues.
Provide guidance to junior support staff.
Benefits
Retirement benefits
Health and welfare benefits
Paid time off
Parental leave
Life and accident insurance
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