Application Production Support Analyst

Talan
New York, NY
Job Description
Role Overview

The Credit Trading Application Support team provides production and application support for critical Credit Trading, Pricing, STP, and Risk platforms across both in-house and vendor applications.

What You Will Do

Provide L1/L2 production support for Fixed Income trading applications, monitor applications, perform troubleshooting, log analysis, and log scraping to identify and resolve production incidents.

Why It Might Be a Fit

The ideal candidate will have 5+ years of Application/Production Support experience within investment banking or capital markets, strong knowledge of Fixed Income products, pricing, risk concepts, and the RFQ lifecycle.

Requirements

  • 5+ years of Application/Production Support experience within investment banking or capital markets
  • Strong knowledge of Fixed Income products, pricing, risk concepts, and the RFQ lifecycle
  • Experience supporting trading and risk applications
  • Exposure to ION MarketView, Bloomberg, and MarketAxess is highly preferred
  • Strong troubleshooting skills with hands-on experience in production support, log analysis, and incident management
  • Knowledge of FIX Protocol, Linux/Windows environments, and monitoring tools such as Splunk, Dynatrace, and Geneos
  • Familiarity with SQL, Python, ServiceNow, and JIRA, combined with excellent communication and stakeholder management skills

Benefits

  • Competitive salary between USD $105,000 - US$135,000
  • 401(k) retirement plan with company matching
  • 15 days of paid vacation per year at hire and up to 27 according to seniority
  • 8 paid holidays + 5 sick days + 2 personal days per year
  • Company health, dental, and vision insurance plans + FSA
  • Voluntary STD and LTD
  • Commuter/transit benefits
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