Application Supervisor

City of New York
New York, NY
Category Social Services
Job Description
Application Supervisor position at the Administration for Children’s Services (ACS) in New York City, responsible for quality assurance and resolving issues within the Application's Unit. The successful candidate will have a baccalaureate degree, 30 semester credits toward a Master of Social Work or a graduate degree in a related field, and at least 18 months of child welfare casework experience. The role involves reviewing work submitted by subordinates, conducting individual and unit conferences, and maintaining adequate coverage during regular business hours and vacations.

Requirements

  • Review work submitted by subordinates in Connections for accuracy prior to forwarding to appropriate units
  • Submit cases expeditiously to protective units so that all required mandates could be adhered to case submitted within 4 hours of receipt from SCR
  • Conduct individual and unit weekly conferences
  • Review new intake and assign pending immediately upon receipt of case
  • Maintain adequate coverage during regular business hours and vacations
  • Schedule appropriate training where needed
  • Maintain and monitor Time and Leave in accordance with Agency policy and procedure
  • Address staff issues and document staff for disciplinary actions
  • CWSS Level II retrieve cases directly from mandated and non-mandated sources when the State Central Registry is not working

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
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