Role OverviewThe L1 Application Support Engineer provides first-level technical support for production applications across multiple projects. This role is responsible for ticket triage, initial troubleshooting, and resolution of known issues, ensuring adherence to service level agreements (SLAs) and operational procedures.
What You Will Do
Triage incoming tickets, resolve standard L1 service requests, incidents, and known issues, and escalate incidents to L2/L3 teams based on severity, impact, and escalation criteria.
Why It Might Be a Fit
Success in this role requires strong analytical thinking, attention to detail, effective communication skills, and the ability to operate in a fast-paced, high-volume environment.
Requirements
- Experience with incident management and ticketing systems
- Experience working with system monitoring tools
- Ability to work effectively in a fast-paced, high-volume environment
- Strong attention to detail and organizational skills
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