Role OverviewThe Support Engineer works as a member of a collaborative team responsible for business analysis, software evaluation, solution architecture, planning, integrating or implementing, testing, debugging, configuring, supporting, and documenting packaged applications and/or purchased SaaS solutions.
What You Will Do
The Engineer performs technical services as required, in the form of software updates/patches, SQL programming, management of scheduled jobs, backend data review and changes, scripting, file updates, reporting, and maintenance of select system configuration on assigned applications.
Why It Might Be a Fit
The Engineer assists with the evaluation of marketing and business development focused technology applications and solutions to confirm alignment with business and technical requirements.
Requirements
- Experience providing Tier 3 application support such as Salesforce, IntroHive, SiteCore, Microsoft Dynamics, Docusign, or similar CRM platform.
- Hands-on knowledge of writing SQL queries for reporting purposes, Data Factory (ETL/ELT), Microsoft Stack, and PowerApps.
- Experience working with 3rd party web applications, serve as liaison between business and vendor.
- Bachelors degree in Computer Science, Information Technology or related field.
- Minimum five (5) years of experience in application integration, application support, or implementation.
- Experience in a law firm, corporate legal department, or comparable service industry desirable.
Benefits
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