Applications Support Analyst

Shearwater Systems
Albuquerque, NM
Job Description
Role Overview

The Applications Support Analyst provides functional and implementation support to IS&A, and IT Infrastructure Team, supports applications users and works closely with all functional teams within the NTC organization.

What You Will Do

Provides support in production, demonstration, and testing environments, assists with identifying, diagnosing, and resolving issues, and documents and maintains a knowledgebase and other associated information.

Why It Might Be a Fit

This position requires a detail-oriented and analytical individual with at least 3-5 years of professional experience in software/hardware applications for a complex organization, including development, and at least 2 years of experience in an enterprise server environment.

Requirements

  • Bachelor's Degree in a computer related field or equivalent work experience
  • At least 3 - 5 years professional experience in software/hardware applications for a complex organization including development
  • At least 2 years professional experience in an enterprise server environment
  • Enterprise experience with Windows Server Platform 2019, 2022
  • Enterprise experience with Windows Group Policy and Active Directory
  • Working knowledge of programming and database process life cycles
  • Excellent skills in written and spoken communication
  • Excellent time management skills and organizational abilities
  • Understands the components of Project Management

Benefits

  • Comprehensive benefits package
  • Opportunity to take part in exciting projects with government and commercial clients, both domestic and international
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