Applications Support Engineer | Retail Applications

Requirements

• Bachelor's Degree in Software Engineering, Computer Science, Computer Information Systems, or related degree.
• 5+ years of software support experience, specifically focused on troubleshooting and maintaining production environments.
• 5+ years of SQL experience (relational databases) with a focus on analyzing and optimizing complex queries to resolve performance bottlenecks.
• 3+ years of Java and Java frameworks experience (Spring, Spring Boot) with the ability to navigate, debug, and patch existing codebases.
• 2+ years with JavaScript, HTML5, and CSS to support and maintain front-end retail interfaces.
• 1+ years of scripting experience (Bash) for automating routine support tasks and log analysis.
• Possesses strong analytical and problem-solving skills, particularly in high-pressure'system down' scenarios.
• Ability to work independently as a self-starter who is resourceful in finding solutions within existing system constraints.
• Demonstrated ability to quickly learn and support new or legacy technologies.
• Strong interpersonal and communication skills, with the ability to translate technical issues into clear updates for various levels of audiences.
• Skilled at establishing good working relationships across teams to facilitate rapid issue resolution.
• Welcomes the ideas and input of others to solve complex technical hurdles.
• Ability to work as a committed member of a cross-functional team, sharing insights to deliver exceptional product experience.
• Works to clarify ambiguous technical issues and remains productive during high-priority incidents.
• Takes responsibility for the stability of own work and monitors the performance of supported systems.
• Experience executing operational vision and goals in alignment with department leadership.
• Solid experience with the full SDLC, with an emphasis on production stability, testing, and deployment/maintenance phases within waterfall and/or agile methodologies.
• Excels in working remotely and collaborating with remote team members to solve problems.

Benefits

• Medical, Dental, & Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Wellness Program
• Yearly Holiday Bonus