Role OverviewThe team is building AI/ML features for Amazon Connect, a cloud-based contact center that enables businesses to deliver engaging customer service experiences. The team is looking for an Applied Scientist with a strong academic background and industry experience in stochastic modeling, queueing theory, anomaly detection, and optimization.
What You Will Do
The main day-to-day responsibilities and outcomes include building models for business applications, using state-of-the-art science and engineering practices to solve hard problems for customers in contact center operations, management, and optimization.
Why It Might Be a Fit
The team is looking for someone with a strong academic background and industry experience in stochastic modeling, queueing theory, anomaly detection, and optimization. The team values diverse experiences and encourages candidates to apply even if they don't meet all the preferred qualifications and skills.
Requirements
- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
Benefits
- base salary range of $172,400.00 - $223,400.00 USD annually
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance
- option for Supplemental life plans
- EAP
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- paid time off
- parental leave
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