Role OverviewJoin a team with a mission to provide an academically rigorous education to students, equipping them with real-world readiness. As an Area IT Support Specialist, you will maintain and support system availability of critical and non-essential school systems, providing superior customer support to school administration, teachers, parents, and students.
What You Will Do
Manage assigned service zone, ensure support tickets are completed within the Service Level Agreement, monitor support requests, plan and support network and computing infrastructure, and provide daily assistance within assigned regional area.
Why It Might Be a Fit
If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts through an education model that gives every student the opportunity for success.
Requirements
- Relevant technical certifications such as A+, Azure AI-900, SEC+, NET+, CCNA, etc.
- Bachelor's degree in computer science, information systems or equivalent combination of education and experience
- 2-5 years of experience supporting IT customers
- Advanced knowledge and experience resolving hardware and software issues in an enterprise environment
- Prior experience in a school environment is preferred but not required
Benefits
- Valid driver's license and reliable transportation required to allow for support of regionally assigned schools
- Commitment to company values
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