Role OverviewLead field operations teams across Boston, New York City metro, and Long Island markets, shaping the customer experience by developing business processes, resolving complex customer issues, and inspiring teams to deliver a white-glove installation experience.
What You Will Do
Lead, coach, and develop project managers, installers, and warehouse staff, resolve customer concerns, conduct job site visits, execute operational plans, create and improve processes, oversee inventory management, and ensure compliance with safety and installation standards.
Why It Might Be a Fit
Have experience leading and developing high-performing teams, a strong customer-first mindset, strategic and solutions-focused thinking, ability to adapt in a fast-paced environment, and proficiency in Microsoft Office.
Requirements
- 5+ years of construction experience (home improvement preferred)
- 5+ years working with construction methods and documents
- 2+ years of customer-facing experience
- Valid driver’s license with a clean record
- Ability to travel up to 25%
- Ability to lift 40 lbs., stand for extended periods, and use ladders/scaffolding
Benefits
- Health insurance
- Paid holidays
- Paid parental leave
- 401(k) retirement savings match
- $300 annual wellbeing account
- Better Living Day!
- Annual profit sharing
- Giving at Marvin
- Brighter Days Fund
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