Area Social & Events Director of Sales

Requirements

• Builds and strengthens relationships with existing and new customers to enable future bookings
• Develop and execute a direct sales strategy to achieve social event rooms, food and beverage and event hire budgets as directed by the Area Director of Sales
• Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner
• Develops relationships within the community to strengthen and expand customer base for sales opportunities
• Entertain clients and hotel guests on property as directed by the Area Director of Sales
• Manages and develops relationships with key internal and external stakeholders
• Participates in sales calls, phone solicitation/prospecting, market analyses to acquire new business and/or close on business
• Works collaboratively with the sales team to ensure sales efforts are coordinated and not duplicated
• Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment, and audio visual as needed
• Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up, and billing arrangement
• Meet the client upon arrival and conduct an event review, including the introduction of Department Heads, overview of events, and arrival details
• Communicate last minute changes in group functions to hotel staff, and ensure accurate and satisfactory follow up
• Conduct post conference review with clients including the presentation of banquet checks when applicable
• Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business
• Develop customer profiles and maintain an effective trace system including trace dates and references resulting in superior account service and increased revenues
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction
• Ability to define problems, collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret and give a variety of instructions furnished in written, oral, diagram or schedule form
• Attend daily, weekly and monthly meetings as directed
• Work with the Directors to generate an accurate monthly forecast of group food and beverage revenue associated with all private events
• Ensure monthly goals are attained to maximize revenue
• Establish themselves as a subject matter expert; serves the property by understanding of the Market, business issues, and concerns to offer better business solutions to the operation
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
• Communicate both verbally and in writing to provide clear direction to hotel operation leadership and staff
• Comply with attendance rules and be available to work on a regular basis
• Submit weekly activities reports
• Log activities, contacts, and communication in Delphi FDC
• Perform any other job-related duties as assigned

Benefits

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3+ months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources