Assistant Branch Manager - Downtown Branch

Requirements

• Assume responsibility for the effective and professional performance of member service functions.
• Present and explain Credit Union services and products to members and assist in meeting members’ financial needs.
• Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Maintain and project the Credit Union's professional reputation.
• Actively cross-sell Credit Union products and services.
• Welcome all members with a pleasant verbal greeting, smile and handshake.
• Provide members with efficient transaction processing, being sure to call the member by name, and provide a pleasant closing while walking member out of the office.
• Assume responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Assist team members whenever possible.
• Keep supervisor informed of area activities and of any significant problems or concerns.
• Complete required reports and record accurately and promptly.
• Attend meetings as required.
• Work as a team with other team members to reach set goals.
• Maintain good working relationships and coordination with area personnel and with Credit Union management.
• Provide assistance to other branch/department staff, as needed.
• Work at other branches when needed.
• Assist with guiding and managing the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees and providing additional training, as needed.
• Assist in maintaining a highly motivated, well-trained staff, maintaining effective employee relations.
• Assist with implementing and monitoring the budget for the branch.
• Assist in evaluating the job performance of the branch staff to ensure quality of work and service to the members.
• Assist with monitoring branch activity, including transactions, volume, errors, loan volume, sales and new accounts.
• Ensure staff receives on-going training on security and robbery procedures.
• Conduct loan interviews. Process and approve loans.
• Work the teller line on a consistent and regular basis.
• Visit employee groups each month.
• Maintain involvement in local community events.
• Create and maintain a cross-selling environment within the branch.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Benefits

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!