Role OverviewThe Assistant Branch Manager is responsible for handling member communications, monitoring work quality, and providing excellent member service. They will work closely with the Branch Manager to ensure the branch operates smoothly and efficiently.
What You Will Do
The Assistant Branch Manager will be responsible for answering account and service inquiries, processing financial transactions, and cross-selling credit union products and services. They will also maintain a thorough knowledge of all Credit Union products and services and use this knowledge to cross-sell appropriate products and services to members.
Why It Might Be a Fit
To be successful in this role, you will need to be able to perform multiple tasks simultaneously, have excellent communication and interpersonal skills, and be able to work in a fast-paced environment. You will also need to be able to maintain a high level of accuracy and attention to detail.
Requirements
- High school diploma or general education degree (GED) required
- At least three years related experience and/or training
- Previous Branch and managerial experience in a financial institution is preferred
- Ability to read and comprehend verbal and written instructions
- Ability to write business communications to members and employees
- Ability to reconcile member and general ledger accounts
- Ability to operate a personal computer in a Windows environment
- Experience with Ultradata/FSP and Microsoft Office applications preferred
Benefits
- 401(k) and Employer Match
- Health, Vision, Dental and Life Insurance
- Annual Incentive/Bonus Program
- Tuition Reimbursement Program
- 11 Paid Holidays + Competitive PTO package
- Home & Consumer Loan Program (Discounted Rates)
- Professional development and training programs
- On-demand personal coaching resource
- Wellness Program (Discounted Gym Membership)
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