Assistant Director, Content & Operations

The Assistant Director, Content & Operations is a strategic leader charged with ensuring the technical and operational success of the Sundance Collab digital library and live programming. This role bridges the gap between high-level content strategy and technical execution, overseeing the lifecycle of digital products from production to revenue-generating distribution.

What You Will Do

Leading the technical support ecosystem, establishing and documenting best practices for courses and live events, troubleshooting to ensure a seamless user experience, including leading and implementing accessibility initiatives. Ensuring readiness for live events, monitoring events in real time, and personally running events when necessary. Overseeing the curation, auditing, and packaging of digital content, ensuring the library remains a high-value, searchable asset that drives retention.

Why It Might Be a Fit

This role requires a forward-thinking individual who can balance daily operational excellence with a vision for future growth, staying ahead of EdTech trends to evaluate and recommend new technologies, including AI applications, that improve operational efficiency.

Requirements

• 7 years managing digital platforms to maximize user experience and audience acquisition
• 5 years of operations management experience, including leading virtual teams
• Deep knowledge of editing and post-production, Adobe suite, Zoom, YouTube, AirTable, Asana, Google Suite, streaming media, video delivery, content delivery networks, and digital transformation
• Proficiency with Stripe, Netsuite, and CRM/Support tools (e.g., ZohoDesk)
• Proven ability to design efficient, scalable workflows and anticipate technical roadblocks
• Exceptional verbal and written skills with the ability to foster productive relationships across a wide range of people
• Legal authorization to work in the United States

Benefits

• Health, vision, and dental insurance
• 25 paid Institute holidays plus accrued vacation time
• Paid sick, family, and medical leave
• Employee Wellness initiatives
• 401(k) with automatic 3% employer contribution after one year of employment
• Sundance Film Festival passes and benefits (varies each year)