Assistant Director of Broadband Operations

Edward Rose & Sons
Any Location, MI
Job Description
The Assistant Director of Broadband Operations is responsible for customer service, quality assurance, and overseeing the cable technicians and Call Center Manager. They assist the Director of the Broadband Department in managing services such as Basic Cable, Local Channels, Dish Network, and Internet, and work closely with other teams to schedule techs for Internet upgrades and assist with Community IT equipment installations.

Requirements

  • Involved in the interview process and provides hiring recommendations for BBD personnel
  • Create the monthly work schedule for all technicians and adjust weekly or daily as priorities shift, or emergencies arise
  • Approves PTO for the Cable Techs, Call Center Manager, and the team member that coordinates Dish Network operations
  • Works closely with the CCM on escalated service calls and resolutions involving a cable tech that arises from phone calls taken in the Call Center
  • Supervises the team member responsible for Dish Network billing to our residents and the team member who reconciles the monthly Dish Network charges and payments we receive versus what we bill

Benefits

  • Comprehensive benefits package
  • Generous paid time off programs
  • Competitive compensation plan
  • Employee referral program
  • Great work environment
  • Opportunities for advancement
  • Discounted apartment home
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