Role OverviewThe Assistant Director of Front Office will partner closely with the Director of Front Office to oversee Front Desk, Guest Services, Bell, Concierge, PBX, and overnight operations while fostering a culture of exceptional guest service, colleague engagement, and operational excellence.
What You Will Do
Support the day-to-day leadership of all Front Office operations, lead and develop Front Office colleagues, and ensure efficient arrival and departure experiences while maintaining exceptional guest satisfaction scores.
Why It Might Be a Fit
The ideal candidate is a hands-on leader who thrives in a fast-paced luxury lifestyle environment, embraces problem-solving, and is passionate about developing high-performing teams while creating memorable guest experiences.
Requirements
- Minimum 3-5 years of progressive Front Office leadership experience in a full-service hotel
- Previous experience as Front Office Manager, Assistant Front Office Manager, or equivalent leadership role
- Strong knowledge of Front Office operations and guest service excellence
- Excellent leadership, coaching, and team development skills
- Outstanding communication and interpersonal abilities
- Ability to make sound decisions in a fast-paced environment
- Proficiency with Microsoft Office applications
- Experience with Hyatt systems including OPERA PMS, HotSOS, ALICE, and Hyatt internal applications
- Experience working in an urban, high-volume hotel
- Bachelor's degree in Hospitality Management or related field
Benefits
- Competitive salary range: $73,600 - $77,000
- Bi-lingual abilities are a plus
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