Assistant Front Office Manager - Full Time

Requirements

• Supports the Front Office Department while working closely with department managers and directors and other hotel divisions.
• Supervises, coaches and motivates the Front Office team including hourly colleagues and supervisors, towards achieving exceptional guest service results and complete colleague engagement.
• Ability to execute the hotel goals in reaching service scores on our guest and colleague surveys.
• Ensure thorough communication and understanding with guests, colleagues and other departments by reviewing hotel events and activities.
• Support Front Office team in proactively reviewing staffing and equipment needs.
• Responsible for maintaining a high energy, positive, professional appearance
• Administrative tasks may include but limited to the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget
• Performing daily walk-throughs in the Front Office department to ensure full compliance with health and safety of our guest and colleagues.