Role OverviewThe Assistant Front Office Manager supports the Front Office leadership team in ensuring smooth daily operations while upholding the Hyatt standard of excellence, and ensuring every guest interaction reflects the warmth and sophistication of a luxury hospitality experience.
What You Will Do
Oversee the daily operations of the Front Office department, lead by example in delivering warm, personalized, and luxury-focused guest service, and assist with scheduling, payroll support, departmental organization, and labor management.
Why It Might Be a Fit
A passion for luxury hospitality and creating memorable guest experiences, previous 1-2 years of leadership experience within Front Office, and strong operational knowledge of Front Desk, Guest Services, and hotel systems are required.
Requirements
- Previous 1-2 years of leadership experience within Front Office, preferably within a luxury or lifestyle hotel environment
- Strong operational knowledge of Front Desk, Guest Services, and hotel systems
- Professional, polished, and confident communication skills
- Strong leadership abilities with a collaborative and team-focused approach
- Proven ability to manage guest concerns with professionalism, empathy, and discretion
- Excellent organizational, multitasking, and problem-solving skills
- Ability to remain calm and service-focused in a fast-paced environment
- Experience with hotel property management systems applications
Benefits
- Medical, Dental, Vision
- 401K with company match
- Free room nights
- Discounted and Friends & Family Room Rates
- Free parking
- Generous Paid Time Off
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace
- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
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