Assistant Front Office Manager

The Assistant Front Office Manager assists the Front Office Manager in successfully managing the Front Desk, Guest Services, Night Audit, PBX, and Reservations areas. The role requires maintaining guest service as the driving philosophy of the operation, ensuring hotel standards and services contribute to the delivery of consistent guest service, and implementing and practicing guest service initiatives.

What You Will Do

Responsibilities include maintaining guest service, direct daily activities at the Front Desk, Guest Services, Night Audit, and PBX, providing training to employees, handling collection efforts, balancing cash and ledger accounts, monitoring service scores, and responding to guest requests and concerns.

Why It Might Be a Fit

The ideal candidate will have one year of front desk/guest service supervisory experience, be able to read and speak English, and effectively communicate with employees, guests, and supervisors. The role requires strong leadership skills, effective communication, and a commitment to guest service.

Requirements

• High School diploma or equivalent
• One year front desk/guest service supervisory experience
• Ability to read and speak English
• Ability to effectively communicate with employees, guests, and supervisors