Assistant Front Office Manager

We are looking for an Assistant Front Office Manager to ensure guest services run as an efficient and organized unit, acting as the main contact/service center for internal and external guests. The successful candidate will utilize provided systems and tools consistently and efficiently while providing leadership and direction for the front office department.

What You Will Do

Responsibilities include supervising front office employees, overseeing valet department, monitoring trip advisor campaigns, and addressing complaints. The candidate will also track and maintain records of all guest issues and recovery from tripadvisor/guest alerts/glitch log in HUBOS (once implemented).

Why It Might Be a Fit

The ideal candidate will have a proven track record of living the company's values, with a high level of energy and motivation. They will be able to multitask, work in a fast-paced environment, and have a high level of attention to detail.

Requirements

• Bachelor's degree preferred. High school diploma or equivalent required
• Minimum two (2) years of management experience in a front office leadership role, preferably in an upscale or lifestyle brand hotel
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• An intermediate to proficient understanding of computer systems such as: roommaster, lightspeed, HUBOS, microsoft word, excel & outlook is preferred
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand english.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Benefits

• Salary according to position and experience
• Career growth opportunities within a fast-expanding group
• Continuous training through Yurbban Academy
• A workplace where professionalism and great atmosphere go hand in hand
• Quarterly afterworks and teambuilding activities
• Paid Time off, Holidays paid + your birthday off
• Discounts on all national and international stays for you, your family, and friends.
• Discounts on Wellness and GYMs
• Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)