Role OverviewThe Assistant Front Office Manager will be responsible for creating timeless memories and quality experiences for guests and associates alike. This role will oversee the daily operations of the Guest Services personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
What You Will Do
Responsibilities include greeting and completing established check-in procedures, facilitating guest departure, ensuring accurate and timely hotel charges, and maintaining good guest relations.
Why It Might Be a Fit
We are looking for independent thinkers who can harness their entrepreneurial spirit and break preconceived notions. If you're a risk-taker and a creative spirit, we welcome you to join our team!
Requirements
- High School diploma or equivalent
- Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work
- Must have total understanding of all hotel front office procedures
- Must have working knowledge of guest services and hotel services, policies or operations
- Must have high school graduate level mathematical aptitude
- Must be fluent in oral and written English
- Must be able to use tact and understanding when dealing with a variety of customer service problems
Benefits
- Unlimited paid time off
- Medical, dental, & vision insurance
- Eligible to participate in the Company's 401(k) program with employer matching
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
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