Role OverviewThe Assistant to the Front Office Manager supports the daily operations of the front desk, ensuring seamless guest experiences, efficient staff performance, and adherence to Aloft brand standards.
What You Will Do
Assist in overseeing front desk operations, support front desk agents, resolve escalated guest issues, and monitor room inventory.
Why It Might Be a Fit
It takes a balance of innovators, relationship builders, and risk-takers to showcase Aloft Lake Nona. We value integrity and seek service-minded individuals who are passionate about delivering greatness.
Requirements
- High school diploma or equivalent (required)
- Bachelor's degree in Hospitality Management or a related field (preferred)
- Previous experience in front desk operations or guest services, with some supervisory experience (preferred)
- Excellent customer service and communication skills
- Strong problem-solving skills and ability to handle guest issues effectively
- Proficient in hotel management systems, property management systems, and relevant software
- Detail-oriented with strong organizational and multitasking skills
- Ability to work under pressure and adapt to changing situations
- Proficient in Microsoft Office and hotel & restaurant software(s)
- Must have a flexible work schedule
Benefits
- Medical, dental, vision, 401k (with a company match!) benefits
- Complimentary parking
- Food & beverage discounts
- Paid time off
- Holiday pay
- Team member hotel discounts
- Opportunities for internal career growth and expansion
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