Role OverviewAssist in overseeing front office operations, supervising front office staff, and ensuring guest satisfaction. The role involves monitoring financial operations, developing budgets, and following sustainability guidelines. The Assistant Front Office Manager will work closely with the Sales office to ensure group bookings and rooming lists are maintained.
What You Will Do
Interview, select, train, schedule, coach, and support associates. Oversee front office operations, monitor guest satisfaction scores, and work towards increasing departmental and overall guest satisfaction. Assist in monitoring financial operations and ensure front office compliance with accounting controls and procedures.
Why It Might Be a Fit
The ideal candidate will have 1-3 years of hospitality experience, including front desk operations. They will be able to work in a fast-paced environment, prioritize tasks, and maintain a high level of guest satisfaction. The candidate will also be able to work in a team environment and communicate effectively with colleagues and management.
Requirements
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
Benefits
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
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