Role OverviewThe Assistant Front Office Manager plays a key role in delivering exceptional guest experiences by leading with professionalism, warmth, and a commitment to excellence. This role is perfect for someone who thrives in a fast-paced, design-driven environment where personalized service, local culture, and memorable guest experiences are at the center of everything we do.
What You Will Do
As the Assistant Front Office Manager, you'll support the daily operations of the Front Desk team, act as a key leader, ensure smooth operations, coach staff, and step in to resolve challenges with grace and confidence. You'll also play a major role in shaping the guest journey—from arrival to departure—and championing the hotel's unique brand personality.
Why It Might Be a Fit
The ideal candidate will have 2–4 years of front office or guest services experience in a hotel environment, strong communication skills, and a natural ability to connect with guests and team members. They will also possess high energy, an entrepreneurial spirit, and the ability to improve the bottom line.
Requirements
- 2–4 years of front office or guest services experience in a hotel environment
- 1–2 years previous supervisory or assistant management experience
- Strong communication skills
- Proficiency with PMS and other supportive computer programs
- Ability to multitask, stay calm under pressure, and make thoughtful decisions
Benefits
- Paid PTO
- Medical health care
- 401k with company match after 1 year of service
- Paid FamilyBonding Time
- Adoption Assistance
- Discounted and complimentary rooms at Hyatt locations across the globe
- Free colleague meals
- Discounted parking during shifts
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