Assistant Front Office Manager

The Assistant Front Office Manager is responsible for supporting and overseeing the daily operations of the Front Office, Concierge, and Guest Services departments to ensure exceptional guest experiences, operational excellence, and achievement of departmental goals. This position provides leadership, coaching, and strategic direction to front office team members while maintaining service standards, departmental procedures, and resort objectives.

What You Will Do

Assist the Front Office Manager in directing and overseeing the daily operations of the Front Office, Concierge, and Guest Services departments to ensure efficient and consistent service delivery. Provide leadership, coaching, mentorship, and performance management to front office team members and supervisors.

Why It Might Be a Fit

Strong leadership, coaching, employee engagement, and team development skills are required. Ability to effectively manage multiple operational priorities while maintaining exceptional guest service standards. Excellent verbal, written, and interpersonal communication skills are necessary.

Requirements

• Minimum of 3-5 years of progressive experience in Front Office, Guest Services, Concierge, or hotel operations required.
• Minimum of 1-2 years of supervisory or leadership experience in a hospitality environment required.
• Experience assisting with staffing, scheduling, labor management, and departmental operations.
• Proficiency with hotel Property Management Systems (PMS), reservations systems, and Microsoft Office applications.
• Demonstrated ability to lead, coach, develop, and motivate team members while maintaining accountability and service standards.

Benefits

• One free meal in the employee dining room per shift for all service professionals.
• Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties.
• Full-time and part-time service professionals are eligible for free gym usage.
• Free onsite parking.
• Free ski pass for full-time service professionals during the winter; or ski pass bonus.
• 50% discount on food and beverage in West End Social.
• 25% discount on food and non-alcoholic beverages in Meadows Café.
• We-cycle program located on-site.
• Eligible for employee referral benefit.
• Employee housing when available, restrictions may apply.
• Discounted tennis and pickleball rates.
• Hiking trails located directly on-site.
• Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment.
• Employer-provided Basic Life Insurance and Basic AD&D after 90 days of employment.
• 401K eligibility available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours.