Role OverviewThe Assistant Front Office Manager will support the daily operations of the Front Desk team, lead with professionalism, warmth, and a commitment to excellence, and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced, design-driven environment where personalized service, local culture, and memorable guest experiences are at the center of everything we do.
What You Will Do
As the Assistant Front Office Manager, you'll oversee daily front office operations, serve as Manager on Duty, maintain strong communication with other departments, lead by example in delivering warm and personalized service, and resolve guest concerns with professionalism and empathy.
Why It Might Be a Fit
The ideal candidate will have 2-4 years of front office or guest services experience in a hotel environment, strong communication skills, and a natural ability to connect with guests and team members. They will also possess high energy, an entrepreneurial spirit, and the ability to improve the bottom line.
Requirements
- 2–4 years of front office or guest services experience in a hotel environment
- 1–2 years previous supervisory or assistant management experience
- Strong communication skills and a natural ability to connect with guests and team members
- Proficiency with PMS and other supportive computer programs
- Ability to multitask, stay calm under pressure, and make thoughtful decisions
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Benefits
- Paid PTO
- Medical health care
- 401k and company match after 1 year of service
- Paid FamilyBonding Time
- Adoption Assistance
- Discounted and complimentary rooms at Hyatt locations across the globe
- Free colleague meals
- Discount parking during shifts
]]>