Role OverviewHyatt Regency Boston is a full-service hotel in downtown Boston serving business, group, and leisure guests. The Assistant Front Office Manager is an entry-level management role supporting daily Front Office operations, partnering with leadership to ensure exceptional guest service and operational efficiency in a high-volume urban hotel.
What You Will Do
Support daily Front Desk and Guest Services operations, lead by example in delivering personalized guest service, manage high-volume check-in/check-out periods including group transitions, respond to guest concerns, collaborate with Housekeeping and Engineering, assist with staffing coordination, support cash handling and internal controls, provide coaching to front office colleagues, and participate in training and leadership development.
Why It Might Be a Fit
This role requires 1–3 years of hotel Front Office experience with prior lead or supervisory experience in a full-service or high-volume environment. Candidates should have strong communication and problem-solving skills and flexibility to work evenings, weekends, and holidays. Hyatt offers a comprehensive benefits package including medical, dental, vision insurance, paid time off, 401(k) with match, employee stock purchase plan, complimentary hotel stays, and tuition reimbursement.
Requirements
- 1–3 years of hotel Front Office experience
- Prior lead or supervisory experience
- Experience in a full-service or high-volume hospitality environment
- Strong communication and problem-solving skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Paid sick time in accordance with Massachusetts law
- 401(k) with company match (where applicable)
- Employee stock purchase plan
- Complimentary and discounted Hyatt hotel stays worldwide
- Tuition reimbursement
- Career development opportunities
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