Role OverviewJoin the 902-room Grand Hyatt Washington hotel as an Assistant Front Office Manager, part of a talented Front Office and Rooms team. This role oversees colleagues and guests, ensuring high levels of customer satisfaction and care.
What You Will Do
Ensure efficient guest registration, checkout, guest service, and telephone service while applying brand standards. Train and develop colleagues, manage payroll and scheduling, monitor front office systems, track guest satisfaction surveys, and coordinate with other hotel departments to optimize room inventory and revenue.
Why It Might Be a Fit
Candidates with a desire to satisfy others in a fast-paced environment and refined communication skills will thrive. Requires a flexible schedule including nights and weekends, and cash handling responsibility. Benefits include medical/dental/vision insurance, 401k, paid vacation, sick days, new child leave, holidays, free room nights, tuition reimbursement, and growth potential.
Requirements
- Minimum of one year previous front office supervisory experience preferred
- Ability to work a flexible schedule any day of the week including nights and weekends
- Ability to handle cash responsibly and accurately
- Refined verbal and written communication skills
- A true desire to satisfy the needs of others in a fast-paced environment
Benefits
- Medical / Dental / Vision insurance
- 401k
- Retirement Savings Plan (RSP)
- Basic Life insurance
- Paid vacation, sick days, new child leave, and holidays
- Paid family bonding time and adoption assistance
- Free room nights after 90 days
- Discounted and friends & family room rates immediately
- Tuition reimbursement
- Free meal during the workday
- Employee Stock Purchase Plan
- Discounts at various retailers
- Growth potential locally and throughout the country
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